*{box-sizing:border-box}:root{--ink:#17233b;--muted:#68758a;--line:#e1e7ef;--bg:#f4f7fb;--card:#fff;--accent:#ffd000;--accent2:#ff8a00;--blue:#315f8f}body{margin:0;background:var(--bg);color:var(--ink);font-family:Arial,sans-serif}.cs-head{background:#fff;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:13px max(18px,calc((100% - 1180px)/2));gap:16px;position:sticky;top:0;z-index:20}.cs-brand{font-size:22px;font-weight:900;color:var(--ink);text-decoration:none}.cs-brand b{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:11px;background:linear-gradient(135deg,var(--accent),var(--accent2));margin-right:8px}.cs-head nav{display:flex;gap:14px;flex-wrap:wrap}.cs-head nav a{color:#334155;text-decoration:none;font-weight:800}.cs-main{max-width:1180px;margin:auto;padding:28px 18px 70px}.cs-hero{background:linear-gradient(135deg,#17233b,#315f8f);color:#fff;border-radius:22px;padding:30px;margin-bottom:20px}.cs-hero h1{margin:0 0 8px;font-size:clamp(28px,4vw,42px)}.cs-hero p{color:#d9e4f3;line-height:1.6}.cs-search{display:flex;gap:9px;max-width:760px;margin-top:18px}.cs-search input{flex:1;padding:14px;border:0;border-radius:11px;font-size:16px}.cs-panel{background:#fff;border:1px solid var(--line);border-radius:17px;padding:20px;margin-bottom:18px}.cs-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.cs-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:18px;color:var(--ink);text-decoration:none}.cs-card:hover{border-color:#e0bb00;box-shadow:0 10px 30px rgba(23,35,59,.07)}.cs-card h3{margin:0 0 7px}.cs-card p,.muted{color:var(--muted);line-height:1.55}.cs-btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:10px;padding:11px 15px;background:#edf2f7;color:var(--ink);font-weight:850;text-decoration:none;cursor:pointer}.cs-btn.primary{background:var(--accent)}.cs-btn.dark{background:var(--ink);color:#fff}.cs-form{display:grid;grid-template-columns:1fr 1fr;gap:14px}.cs-form label{display:grid;gap:6px;font-weight:750}.cs-form .full{grid-column:1/-1}.cs-form input,.cs-form select,.cs-form textarea{width:100%;padding:11px;border:1px solid #cad4e0;border-radius:9px;background:#fff}.cs-table{width:100%;border-collapse:collapse}.cs-table th,.cs-table td{padding:12px;border-bottom:1px solid #edf1f5;text-align:left;vertical-align:top}.cs-table th{font-size:12px;color:var(--muted)}.pill{display:inline-block;padding:5px 9px;border-radius:999px;background:#edf2f7;font-size:11px;font-weight:850;text-transform:capitalize}.ticket-msg{border:1px solid var(--line);border-radius:13px;padding:14px;margin:10px 0;background:#fff}.ticket-msg.agent{border-left:4px solid #315f8f}.ticket-msg.customer{border-left:4px solid #e7bf00}.ticket-msg.internal{border-left:4px solid #bd3b3b;background:#fff7f7}.ticket-msg small{display:block;color:var(--muted);margin-bottom:8px}.article-body{line-height:1.75;font-size:16px}.article-body h2{margin-top:28px}.notice{padding:12px 14px;border-radius:10px;margin-bottom:15px;background:#eafaf3;color:#075d43}.notice.error{background:#fff0f0;color:#9d1c1c}.cs-row{display:flex;justify-content:space-between;gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid #edf1f5}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.metric{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px}.metric span{display:block;color:var(--muted);font-size:12px}.metric strong{display:block;font-size:24px;margin-top:7px}@media(max-width:850px){.cs-grid{grid-template-columns:1fr 1fr}.cs-form{grid-template-columns:1fr}.cs-form .full{grid-column:auto}.metric-grid{grid-template-columns:1fr 1fr}}@media(max-width:560px){.cs-grid,.metric-grid{grid-template-columns:1fr}.cs-head{align-items:flex-start;flex-direction:column}.cs-table{display:block;overflow:auto}.cs-search{display:grid}}